REFUND POLICY

Our Commitment to Satisfaction

We strive to provide high-quality products and services to our customers. If you are not entirely satisfied with your purchase, we're here to help.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not obligatory.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement.

Return Shipping

You will have to bear the direct cost of returning the goods. If the goods, by their nature, cannot normally be returned by post, you will still have to bear the direct cost of returning the goods. The specific cost will be indicated on our website.

Condition of Returned Goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions

The right of withdrawal does not apply to contracts for the supply of goods made to the consumer’s specifications or clearly personalized, goods which are liable to deteriorate or expire rapidly, sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, and goods which are, after delivery, according to their nature, inseparably mixed with other items.

Contact Information

For any queries regarding returns or to initiate a return, please contact us at:

Email: [Your Email Address]

Phone: [Your Phone Number]

Address: [Your Physical Address]

We are committed to ensuring a smooth and satisfactory experience for our customers and will guide you through the return process.